General
Questions

What is Direct Deposit and how does it work?
Direct Deposit is a safe, proven, confidential method of receiving a payment. Money is electronically transferred from a company or organization's account into an employee's or consumer's checking or savings account.

Won't it cost a lot of money to convert my company's current system to Direct Deposit?
No. In fact Direct
Deposit will most likely save your
company or organization money in the
long run. Regardless of whether you
out-source check preparation or handle
it internally, most companies more
than recoup their Direct Deposit start-up
costs in savings and increased productivity
in the first year of use. Studies show
that some employees spend the equivalent
of three workdays each year cashing
their paychecks. Your company or organization
should also realize reductions in printing
and postage costs.

Do
I need special software/technology to
process Direct Deposit?
Many payroll
software packages, as well as independent
processors, provide a Direct Deposit
feature. You can also check with your
company or organization’s financial
institution to obtain more information
on software requirements.

Can
my company mandate the use of Direct
Deposit for payroll?
Some states do
allow companies to mandate Direct Deposit
of payroll, but not all. To find out
the rules in your state, contact your
state's labor department. Other Direct
Deposit applications do not have mandate
restrictions, but your company will
have to take into consideration the
fact that not everyone has a bank account.

How
do employees know when their pay has
been deposited?
Most employers
issue a payment stub that is identical
to what is received with a traditional
paycheck. It shows how much was deposited
into an employee’s account and
how much was taken out of the pay for
taxes, insurance and other items.

If
there is a problem with a Direct Deposit,
how do I solve it?
You can contact
us directly and/or your or your employee's
financial institution with any matters
relative to your direct deposit transactions.
Direct Deposit transactions can easily
be traced. There has never been a "lost" ACH
transaction. Concerned employees may
verify their deposit by calling their
financial institution or checking their
account online.

Won't
my company lose the float we get with
check payments?
Direct Deposit
is a much greater asset than check "float".
The savings from Direct Deposit can
add much more to your company's bottom
line. In addition, your company may
reduce its administrative costs significantly.

Is
Direct Deposit for everyone?
Direct Deposit
is an important benefit for companies
and organizations to offer and for
consumers to use. As long as an employee
or consumer has a bank account, Direct
Deposit can be an excellent financial
planning tool as well as a safe, private,
convenient way to receive a payment.

How
can I be sure that my employees, stockholders,
retirees, etc. really want Direct Deposit?
There is no way
to assure that everyone will want to
use Direct Deposit, but it is a secure,
convenient and fast way to receive
a payment. A payment has never been
lost with Direct Deposit. Plus, Direct
Deposit saves employees and consumers
from waiting in lines, and gives many
people access to their money much earlier
than check deposits. For these reasons,
Direct Deposit is a very popular with
consumers.

Is
the United States the only country using
Direct Deposit?
No. In fact,
the United States is behind most European
countries and some Asian countries
in the electronic transfer of money.
But, more and more U.S. companies and
organizations are offering Direct Deposit
because it is a confidential, safe,
and proven way to transfer money.

Is
my company or organization too small
to offer Direct Deposit?
Direct Deposit
is appropriate for a company of any
size. Whether you have five, 10 or
100,000 employees, shareholders or
retirees, Direct Deposit will streamline
your company's check processing operations
and save time and money.

Isn't
there more risk of fraud with Direct
Deposit?
An article released
by the Institute of Management and
Administration states, "One of the
easiest ways to prevent check fraud
is not to issue checks at all. The
reason Direct Deposit is critical is
often the checks that are forged are
payroll checks."
And, check fraud is growing at alarming
rates. The National Check Fraud Center
reports that check fraud and counterfeiting
are producing estimated annual losses
of $10 billion.
Using Direct Deposit prevents criminals
from altering or counterfeiting payroll
checks. It also reduces the risk of
criminals obtaining your account number.
In an article in the Journal of Accountancy,
Joseph T. Wells, founder and chairman
of the Association of Certified Fraud
Examiners, states that Direct Deposit "can
cut down payroll chicanery by eliminating
paper paychecks and the possibility
of alteration, forgery and most theft."
Direct
Payment Questions

What
is Direct Payment?
Direct Payment
is the safe and accurate electronic
transfer, initiated by your company,
of an authorized payment from your
customers' or donors' checking or savings
account into your account.

What
types of companies and organizations
offer Direct Payment?
More and more
companies now offer Direct Payment
to manage recurring payments of all
sizes, from mortgage, insurance, and
automobile financing payments, to monthly
utilities, magazine subscriptions,
and health club memberships.

Isn't
Direct Payment just for large companies?
Businesses of
any size can benefit, and should be
offering Direct Payment for many reasons,
including the fact that consumers are
expecting it as a payment option.

Will
it cost my company money to offer Direct
Payment as a payment option?
As with any new
system you put in place at your company,
there will be initial costs to set
up Direct Payment. These costs will
seem small once you start realizing
the cost savings of Direct Payment
- an average of 11.5 cents per payment
(versus checks) due to reduced processing
costs.

Do
my customers really want Direct Payment?
Many of your
customers want Direct Payment because
it will simplify their lives and take
the hassle out of paying bills. In
fact, in 2004, 54% of households already
used Direct Payment for at least one
payment, and the number of Direct Payments
increased from 2.8 billion payments
in 2003 to 3.0 billion payments in
2004, a 6.7% increase. Research also
confirms that consumers who use Direct
Deposit to receive their pay or benefits
are more likely to sign up for Direct
Payment.
Check
Conversion Questions

What
is check conversion and how does it work?
Check conversion
is the process of converting a consumer
check payment into an electronic payment.
-
The billing
company notifies the consumer that
it is using the check conversion
process, usually with a notification
on the bill or with an enclosure
in the bill.
-
The consumer
writes a check to a billing company
(i.e., credit card issuer, utility
company, etc.) for the amount of
the payment. The billing company
converts the paper check into an
electronic payment, makes a copy
of the check, destroys the original
check and stores an image of the
check.
-
The company
billing the consumer instructs
its financial institution to debit
the consumer's account for the
amount of the check. The company
itself has no access to a consumer
account. The payment is automatically
withdrawn from the consumer bank
or credit union account. This payment
is easy to track because it shows
up on the bank or credit union
statement with the date of the
payment, the name of the billing
company, the check number, and
the amount of the payment.
-
The consumer's
account statement may show the
transaction as an Electronic Funds
Transfer (EFT), similar to or categorized
with the ATM withdrawals, Direct
Payments, other electronic payments
or remain with in the check listing.
The bank or credit union statement
lists the date of the payment,
the name of the billing company,
the check number, and the amount
of the payment. The information
on the bank or credit union statement
is generally proof of payment.
-
Converting
checks to electronic transactions
results in savings to the U.S.
economy, including companies and
consumers. Electronic transactions
can result in fewer bad checks,
earlier fraud detection, fewer
errors, more privacy and reduced
check processing costs.
-
Consumers
who experience check conversion
have greater protection under the
Electronic Funds Transfer Act of
1978, known as Federal Regulation
E.
-
Checks are
converted into electronic transaction
and the transaction is completed
via the Automated Clearing House
(ACH) network, the same safe, reliable
system used by millions of companies
and consumers for Direct Deposit
of payroll and by the Federal government
for benefit payments such as Social
Security. The ACH system is a closed,
private network that is not accessible
to the general public and is not
part of the Internet. It is an
extremely safe network that has
been in existence for over 30 years.

Is
check conversion new?
No. Check conversion
has been in place for five years using
the same secure Automated Clearing
House (ACH) system that the Federal
Reserve and the nation's financial
institutions use to process electronic
payments The ACH is also the network
that has been used for over 30 years
for Direct Deposit and Direct Payment.
At present, check conversion is for
consumer payments only.

What
is Accounts Receivable Entry (ARC)?
Converted checks
have a unique identifier code, called
a standard entry class code that distinguishes
them from other ACH transactions. Accounts
Receivable Entry (ARC) is the standard
entry class code for check conversion.

What
are the benefits of check conversion?
Converting checks
into electronic transactions saves
money for the U.S. economy, consumers,
billing companies and financial institutions.
Electronic transactions can result
in fewer bad checks, earlier fraud
detection, fewer errors, more privacy
and reduced processing costs.
Check conversion
also provides easier recordkeeping
for consumers because the name of the
billing company, the date of the payment,
the check number, and amount of the
payment is listed on account statements.

Who
benefits from check conversion?
Everyone benefits
- consumers, companies and the U.S.
economy. No other industrialized nation
relies on paper checks as much as the
United States. The technological advances
and advantages in electronic payment
processing are advanced to the point
that the processing is seamless and
for the most part transparent and beneficial
to the consumer and company alike.

How
widespread is the use of check conversion?
Check conversion
is an increasingly common process of
converting paper checks to electronic
payments. NACHA estimates that check
conversion transactions increased by
more than 700 percent from 2002 to
2003.

Where
can I get more information about check
conversion?

Does
check conversion go by other names?
Check conversion
may also be called Accounts Receivable
Entry (ARC), electronic check, e-check,
electronic check processing, and ACH.

What
is the relative cost of processing a
check conversion versus a check payment?
The Federal Reserve
estimated that the U.S. economy saves
$1.62 per ACH transaction vs. a check
in direct and indirect costs. ACH use
in 2000 saved the U.S. economy - consumers,
companies, organizations and the government
- an estimated $8.4 billion.

Is
check conversion governed by any regulations?
The Federal Reserve's
Regulation E and the ACH operating
rules regulate electronic payments.
Because of Reg E and NACHA's operating
rules, consumers have greater protection
with check conversion.

Is
check conversion legal?
Check conversion,
one of several methods of electronic
payment, is completely legal.

Is
check conversion safe and private?
Yes. Electronic
payments are safe and private - a network
of computers does the work.